About HGHG Insights is the pioneer of Revenue Growth Intelligence. For more than a decade, we have delivered comprehensive, AI- driven datasets on B2B buyers, technology adoption, IT spend, and buyer intent, sourced from billions of data points.Today, we are a trusted partner to Fortune 500 technology companies, hyperscalers, and innovative B2B vendors seeking precise go-to-market analytics and decision-making. Through an evolving suite of AI agents that incorporate first-party data and buyer signals, HG Insights enables AI-powered GTM automation across sales, marketing, RevOps, and data analytics teams, modernizing GTM execution from strategy through activation.About the RoleWe are looking for a Senior Customer Success Manager to join our Growth team and own the end-to-end customer journey across a portfolio of strategic accounts. This person will be responsible for driving customer activation, adoption, drive retention, and expansion conversation while acting as a trusted advisor to customers.The ideal candidate is commercially minded, highly process-oriented, comfortable working with technology and data, and able to operate independently in a fast-paced environment.What you'll do- Own a portfolio of Growth customers across onboarding, activation, adoption, EBRs, and expansion.- Drive account activation and time-to-value, ensuring customers reach meaningful outcomes early in their journey.- Develop and execute customer success plans aligned to customer business objectives.- Proactively identify adoption gaps, risks, renewal risks, and expansion opportunities.- Partner closely with Sales/Account Management on account strategy, expansion opportunities, and customer engagement.- Build strong relationships with multiple stakeholders, including business, technical, marketing, operations,



and executive personas.- Run customer meetings, business reviews, adoption conversations, and value/ROI discussions.- Use customer data, product usage, engagement signals, and health indicators to drive proactive actions.- Help establish and continuously improve scalable CS processes, playbooks, and operating rhythms.- Serve as a subject-matter resource for newer CSMs and contribute to improving the overall team's customer management capabilities.- Stay current on emerging technologies, including AI, GenAI, MCPs, GTM technology, and data/technology intelligence, and understand how these technologies can create value for customers.What we are looking forMinimum Qualifications- 3-5 years of experience in Customer Success, Account Management, SaaS, or a related customer-facing role.- Proven experience managing a portfolio of B2B technology/SaaS customers.- Demonstrated experience with customer activation, adoption, retention, and expansion.- Strong understanding of revenue ownership and commercial metrics, including ARR, renewals, expansion, churn, and forecasting.- Experience working with technology, data, MarTech, RevTech, or adjacent SaaS products.- Excellent communication and stakeholder-management skills.Preferred Qualifications- Strong understanding and curiosity around AI, GenAI, MCPs, and emerging technology.- Highly process-driven with strong attention to detail and operational discipline.- A self-starter who can operate independently and proactively identify what needs to be done.- Solid analytical and problem-solving skills, with the ability to translate customer data into actionable recommendations.- Comfortable working cross-functionally with Sales, Product, Marketing, Support, and Operations.- Ability to manage ambiguity and build structure in a growing organization.

📌 Customer Success Executive (Solapur)
🏢 Classcard
📍 Solapur