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Track Manager (Support & Operations)
India
Job Description
Track Manager (Support & Operations)
Greater Noida, Uttar Pradesh
Job Summary
Support Coverage (24x7)
- Provide 24x7 operational support for middleware platforms to ensure service availability and business continuity.
- Participate in shift rotations, on-call support, major incident management, and disaster recovery activities.
- Support critical production incidents and provide timely resolution within agreed SLA commitments.
- Coordinate with global teams and stakeholders to deliver round-the-clock support coverage.
Key Responsibilities
Technologies & Technical Skills-
Middleware Platforms:
- Kafka / MuleSoft
- AWS SNS/SQS
- BizTalk
- Kong API Gateway
- IBM Big Fix
- IBM WebSphere MQ / MQ Series
- Deployment, configuration, patching, upgrades, and migrations.
Operating Systems
- Linux (RHEL, CentOS, Oracle Linux)
- Unix (Solaris, AIX)
Monitoring & ITSM Tools
- Splunk
- BMC Remedy
- ServiceNow
- Enterprise Monitoring Tools
Database Knowledge (Preferred)
- Oracle Database
- Basic SQL and database connectivity troubleshooting
Skill Requirements
Automation Skills
- Hands-on experience in Shell Scripting, Ansible/ Terraform for infrastructure provisioning, configuration management, and automation.
- Strong scripting skills using PowerShell, Python, or Shell Scripting to automate operational and administrative tasks.
- Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.
- Identify and implement automation opportunities to reduce repetitive operational activities and improve service quality.
Core Responsibilities
- Install, configure, administer, upgrade, patch, and troubleshoot and other middleware platforms.
- Manage middleware environments across Development, Test, UAT, and Production landscapes.
- Perform middleware capacity management, performance tuning, and health checks.
- Support application deployment, release activities, and workplace migrations.
- Analyze and resolve middleware incidents,
service requests, and problem tickets.
- Perform root cause analysis and implement preventive measures to improve platform stability.
- Design and implement middleware architecture, high-availability, and disaster recovery solutions.
- Develop as-is and to-be architecture assessments and deployment models for application and middleware environments.
- Collaborate with application, infrastructure, database, network, and security teams to ensure seamless service delivery.
Other Requirements
Preferred Qualifications -
- Bachelor's degree in engineering, Computer Science, Management Information Systems, or related field.
- At least Six (6+) years of information technology work experience and experience architecting, implementing, and/or managing virtual infrastructure environments.
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Copyright © 2026 HCL Technologies Limited
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📌 Track Manager (Support & Operations) (India)
🏢 HCLTech
📍 India