Job Description

Role Purpose

n

The Senior Executive – Administration Support will be responsible for managing day-to-day office administration, facilities, housekeeping, travel desk, office supplies, infrastructure, and events. The role will ensure smooth office operations, timely closure of issues and snag points, effective vendor coordination, and continuous improvement through MIS reporting, tracking, and process efficiencies.

n

Key Responsibilities

n

1. Housekeeping & Office Hygiene

n

- n
- Manage daily housekeeping operations and ensure high standards of cleanliness and hygiene.n
- Coordinate with housekeeping vendors and monitor manpower, attendance, and service quality.n
- Conduct regular floor/office inspections and identify gaps or service issues.n
- Track housekeeping complaints and ensure closure within defined TAT.n
- Maintain housekeeping-related MIS and performance reports.n

n

2. Infrastructure & Facility Management

n

- n
- Manage day-to-day office infrastructure and facility requirements.n
- Monitor electrical, plumbing, civil, HVAC, furniture, fixtures, pantry, and other facility-related issues.n
- Maintain a snag point tracker with issue details, ownership, priority, TAT, and closure status.n
- Coordinate with internal teams, landlords, contractors, and vendors for timely resolution.n
- Conduct regular facility inspections and proactively identify potential issues.n
- Drive preventive maintenance and ensure critical infrastructure is maintained as per schedule.n

n

3. Travel Desk Management

n

- n
- Coordinate employee travel requirements including flights, hotels, local transportation, and other travel arrangements.n
- Liaise with travel agencies and service providers.n
- Ensure travel requests are processed within defined timelines and company policies.n
- Track travel-related expenses and maintain MIS.n
- Resolve travel-related queries and escalate exceptions where required.n

n

4. Office Supplies & Inventory

n

- n




- Manage office stationery, pantry supplies, consumables, and other administrative requirements.n
- Maintain inventory records and ensure optimum stock levels.n
- Raise purchase requests/POs as per defined processes.n
- Coordinate with vendors for timely delivery and quality.n
- Monitor consumption trends and identify opportunities for cost optimization.n
- Maintain inventory and procurement MIS.n

n

5. Events & Employee Engagement Support

n

- n
- Coordinate office events, employee engagement activities, meetings, celebrations, and other administrative events.n
- Manage venue, catering, logistics, vendors, material, and event-related requirements.n
- Ensure events are delivered within approved budgets and timelines.n
- Maintain event calendars, budgets, and post-event feedback/closure reports.n

n

6. MIS & Operational Excellence

n

- n
- Prepare and maintain daily/weekly/monthly MIS dashboards covering:n
- Facility and infrastructure issuesn
- Snag points and TATn
- Housekeeping performancen
- Vendor performancen
- Travel desk activitiesn
- Office supplies and inventoryn
- Events and administrative expensesn
- Track SLA/TAT adherence and highlight overdue actions.n
- Identify recurring issues, root causes, and opportunities for process improvement.n
- Drive standardization, automation, and efficiency initiatives across administrative operations.n
- Provide management with regular reports, trends, action points, and improvement recommendations.n

n

7. Vendor & Stakeholder Management

n

- n
- Coordinate with housekeeping, facility, maintenance, travel, stationery, catering,



and other vendors.n
- Monitor vendor performance against agreed SLAs and TAT.n
- Maintain vendor records, service schedules, and performance trackers.n
- Coordinate effectively with employees, HR, Finance, IT, Security, and other internal stakeholders.n
- Escalate critical or delayed issues proactively.n

n

Key Performance Indicators (KPIs)

n

- n
- Facility/snags closure within agreed TAT/SLAn
- Housekeeping service quality and complaint resolutionn
- Preventive maintenance compliancen
- Travel request turnaround timen
- Office supplies availability and inventory accuracyn
- Vendor SLA and performance adherencen
- Event execution within timelines and approved budgetsn
- MIS accuracy and timely reportingn
- Reduction in recurring facility/admin issuesn
- Cost optimization and process efficiency improvementsn
- Stakeholder/employee satisfactionn

n

Required Skills & Competencies

n

- n
- Solid administration and facility management skillsn
- Good vendor and stakeholder management abilitiesn
- Strong follow-up and coordination skillsn
- Excellent MIS, Excel, and data analysis capabilitiesn
- Ability to track multiple activities and drive closuren
- Strong problem-solving and ownership mindsetn
- Good communication and interpersonal skillsn
- Ability to identify process gaps and drive efficienciesn
- Organized, proactive, and detail-oriented approachn

n

Experience & Qualification

n

- n
- Graduate in any discipline; relevant certification in Administration/Facility Management will be an advantage.n
- 5–7 years of experience in administration, facility management, office operations, or a similar role.n
- Experience in managing multiple vendors and office support functions.n
- Good working knowledge of MS Excel, MIS reporting, and presentation tools.n

n

*Weekend presence required during planned activities and company events as applicable.

📌 Administrative Executive (India)
🏢 MYCPE ONE
📍 India