Job Description

Location: Gurugram, Onsite

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Job Summary:

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Experienced and results-oriented Senior Manager/ Associate Director - Commercial Lending Operations to lead large-scale commercial lending operations supporting a US banking client. The role will be responsible for driving operational excellence across the lending lifecycle, managing high-performing teams, ensuring regulatory compliance, delivering client commitments, and spearheading transformation initiatives.

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The ideal candidate will possess deep expertise in Commercial Lending, Credit Administration, Loan Servicing, Syndicated Loans, Covenant Monitoring, and Portfolio Management, along with strong stakeholder management skills and a proven track record of leading large operations teams in a banking or financial services environment.

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Key Responsibilities

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Business & Operations Leadership

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- Lead end-to-end Commercial Lending Operations supporting US banking clients.
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- Manage large teams across multiple lending functions and ensure achievement of operational KPIs and SLAs.
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- Drive operational efficiency, productivity improvement, and cost optimization initiatives.
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- Monitor daily operations and establish robust governance mechanisms to ensure consistent service delivery.
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- Develop and execute strategic plans aligned with business objectives and client expectations.
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Commercial Lending Operations Management

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- Oversee operational activities across:
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- Loan Origination Support
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- Credit Documentation Review
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- Loan Closing & Funding
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- Loan Servicing
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- Syndicated Loan Administration
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- Covenant Monitoring
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- Collateral Management
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- Portfolio Reporting
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- Exception Management
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- Ensure timely and accurate processing of commercial loan transactions.
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- Drive controls around lending documentation, funding, servicing, and reporting activities.
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Client Relationship Management

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- Act as a senior point of contact for US banking clients.
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- Conduct regular business reviews and operational governance meetings.
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- Build strong relationships with client stakeholders and identify opportunities for growth and service enhancement.
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- Manage escalations and drive timely resolution of critical issues.
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Risk, Compliance & Controls

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- Ensure compliance with US banking regulations, internal policies, audit requirements, and risk management frameworks.
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- Strengthen operational controls and mitigate process risks.
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- Support internal and external audits by ensuring readiness and timely closure of observations.
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- Drive adherence to quality control standards and regulatory requirements.
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People Leadership

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- Lead, mentor, and develop managers and team leaders.
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- Build a high-performance culture focused on accountability, customer service, and continuous improvement.
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- Manage workforce planning, succession planning, talent development, and employee engagement initiatives.
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- Foster an inclusive and cooperative work environment.
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Transformation & Continuous Improvement

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- Lead Lean, Six Sigma, Automation, and Digital Transformation initiatives.
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- Identify opportunities for process reengineering and workflow optimization.
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- Collaborate with technology and transformation teams to implement operational improvements and automation solutions.
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- Drive innovation to enhance customer experience and operational effectiveness.
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Performance Management

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- Establish KPIs and operational dashboards.
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- Analyze business performance trends and implement corrective actions.
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- Deliver productivity, quality, and customer satisfaction targets.
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- Present operational updates and strategic recommendations to senior leadership.
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Required Qualifications

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- Degree in Finance, Accounting, Business Administration, Economics, or related field.
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- Master's degree (MBA/PGDM) preferred.
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- 14-18 years of experience in Banking Operations, Commercial Lending, or Corporate Banking Operations.
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- Minimum 8+ years of experience leading large teams and managing client-facing operations.
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- Strong understanding of:
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- Commercial Lending
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- Credit Risk Processes
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- Loan Documentation
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- Loan Servicing
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- Syndicated Lending
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- Collateral Management
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- Covenant Compliance
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- Portfolio Management
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Preferred Skills & Competencies

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Technical Skills

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- Commercial Lending Lifecycle Expertise
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- Syndicated Loans Administration
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- Credit Documentation Review
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- Loan IQ, ACBS, AFS, PrecisionLender, or equivalent platforms
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- Operational Risk & Compliance Management
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- Data Analysis and Performance Reporting
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Leadership Skills

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- Strategic Thinking
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- Executive Presence
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- Stakeholder Management
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- Client Relationship Management
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- Program and Change Management
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- Decision-Making and Problem-Solving
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📌 Associate Director (Gurugram)
🏢 Anaptyss
📍 Gurugram