About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work workplace.

#ComeAsYouAre LGBTQIA and PwD candidates of all ages are encouraged to apply

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Position

Sr. Manager– Policy Administration

No. of Positions 1

Department

Operations-PAG Function PAG

Reporting to

Chief Manager – PAG Band 4A

Location

Gurgaon Last date of submission

Requirements Gathering:

§ Participating in Evaluation of requirements

§ Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation.

§ Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered.

Analysis and Design

§ Analyze current systems and processes to identify areas for improvement.

§ Assess the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies.

§ Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design.

§ Participate in design review meetings to ensure that solutions align with business needs and architectural standards.

§ Create and maintain comprehensive documentation, including user manuals and training materials.

§ Design new processes that align with business goals,



incorporating best practices and compliance requirements

§ Automating workflows ensures that processes run smoothly and consistently, minimizing delays and bottlenecks.

Business Requirement writing & Testing and Quality Assurance:

§ Preparation/Reviewing the BRD and FSD for functionalities to be build

§ BR & CR writing and FSD review

§ Testing of functionalities, test plans and conduct user acceptance testing (UAT management)

§ Develop and execute test plans to validate system functionality against requirements

§ Ensure that solutions meet business needs and validate system functionality.

§ Facilitating cross functional alignment & governance reviews

§ Knowledge transfer - Repository creation and management as per plan

§ Conduct training sessions for end-users on new systems and processes.

§ Provide ongoing support and troubleshooting for system-related issues

§ Establish mechanisms for collecting feedback on system performance and usability post-implementation.

§ Collect feedback post-implementation to identify areas for further enhancement

§ Stay updated on industry trends and best practices to recommend improvements

Adherence to Project calendar

§ Adherence to submission of Ops deliverables as per project calendar.

§ Serve as a liaison between business units and IT, ensuring effective communication and understanding.

§ Product launch requirements handling & go live of the requirements before 3 months of the hit date.

§ Zero defect post production due to incomplete BR

§ Support project managers in planning and executing projects

§ Monitor project progress,



ensuring alignment with requirements and timelines.

§ Provide ongoing support and clarification of requirements throughout the project lifecycle

Compliance

§ Strengthen control & compliance of all transactions in POS.

§ Strengthen reporting of BAP submission

§ Identification of key process / product parameters having a financial or customer impact

§ Facilitating deployment of prioritized SIC's

§ Completion of all SOP's - review by all stake holders (IA, Risk, Compliance and Legal)

§ Regulatory reporting on time

§ No major outage in any other audit

Improve Customer & Distributor Experience

§ Analyze NPS to find gaps and drive improvement

People

§ Strengthen people capability and Growth agenda

§ Overall Attrition

§ G2M2 Attrition

§ Pulse/Tower Watson Score

§ Development Plan

§ Develop second line of resource

Cost

§ Work within the allocated budget, amount saved from last year budget.

Desired qualifications and experience:

Ø Bachelor’s degree in Business Administration, Information Technology. Preferably with a professional qualification.

Ø Knowledge of Life Insurance domain also have knowledge on audit & compliance guideline, preferred.

Ø Must have knowledge of Ingenium is & experience in systems analysis, or a related field.

Ø Must have a minimum of 7- 15 years in Insurance.

Ø Strong analytical and problem-solving skills

Ø Excellent communication skills to work effectively with technical teams and business stakeholders.

Ø Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus.

FOR LATERAL MOVEMENT,

Ø Candidates who have a performance rating of G2V2 & have completed 12 months in the current role

Ø Candidates who have a performance rating of G3V3 & have completed 18 months in the current role

State: Home Office

Branch: Gurugram -90C

Department: Operations

Function: Operations - Policy Administration

Posted On: 29-Apr-2026

📌 Senior Manager - Policy Administration (India)
🏢 AxisMaxlife
📍 India