Hi,

We have an urgent job opportunity for a Customer Support Executive - Voice Process position.

Job Title: Customer Support Executive - Voice Process
Location: Noida, Sector 62
Joining: Immediate Joiners Only

About Risebird
Leading Interview as a service platform for experts who are exploring part time, freelance and moonlighting interviewing opportunities.
Platform for talented people to monetize their idle hours in interviewing
Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews, customers fortune 500 companies, 25+ crores paid to part-time interviewers in last 5 years
VC funded startup
More details on https://risebird.io/

Key Responsibilities
Handle inbound and outbound voice calls professionally.
Address customer queries, concerns, and service requests effectively.




Provide accurate information and resolve issues within defined TAT.
Manage client escalation handling and ensure timely resolution.
Perform client retention - related activities to improve customer satisfaction.
Provide operational support to ensure smooth daily operations.
Escalate complex issues to relevant internal teams.
Adhere to company policies, quality sandards, and process guidelines.
Collaborate with team members to achieve service-level targets.

Required Skills
1- 4 years of experience in Customer Support .
Excellent spoken English communication skills.
Strong customer-handling and problem-solving abilities.
Ability to work in a fast-paced environment.
Basic computer skills and CRM knowledge.

📌 Customer Support Executive (Noida)
🏢 Risebird
📍 Noida