Working Days: Monday to Sunday | Rotational Weekly Off
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Team: Customer Acquisition & Lead Verification
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Joining: Immediate
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About AutoXperia
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AutoXperia is an automotive technology and customer acquisition platform helping automobile dealerships convert digital enquiries into verified customer appointments, test drives, showroom visits and vehicle sales.
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We work with multiple automotive brands and dealership groups and are building technology, marketing and operational infrastructure to transform the way automotive customers and dealerships connect.
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As our customer enquiry volume grows, we are building a 24/7 Customer Verification & Response Team to ensure that every genuine customer receives a rapid and professional response.
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The Role
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We are looking for high-energy, customer-focused Telecallers who can join our rapidly growing startup and become an important part of AutoXperia's customer acquisition engine.
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Your primary responsibility will be to connect with incoming automotive enquiries quickly, understand customer requirements, verify the enquiry and convert the customer into a qualified appointment/test-drive opportunity.
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Our Core Principle: Every Lead Matters. Every Minute Matters.
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Our target is to connect and close/qualify every incoming lead within 30 minutes, wherever customer availability permits.
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Key Roles & Responsibilities
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1. Immediate Lead Response
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- Receive and respond to fresh customer enquiries generated through AutoXperia's website and digital campaigns.
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- Make the first call to the customer as quickly as possible.
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- Attempt to connect with new leads within the 30-minute response window.
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- Maintain a professional and customer-friendly communication style.
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2. Understand Customer Requirements
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Understand the customer's:
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- Preferred car/bike model
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- Location
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- Purchase timeline
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- Budget
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- Finance requirement
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- Exchange requirement
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- Test-drive requirement
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- Preferred dealership
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- Other relevant purchase preferences
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3. Lead Verification
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- Verify customer details and mobile number.
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- Confirm genuine interest in the selected vehicle.
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- Identify genuine purchase intent.
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- Avoid submitting incomplete or misleading customer information.
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- Maintain accurate remarks and call dispositions in the CRM.
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4. Appointment & Test Drive Conversion
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Where applicable:
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- Schedule test drives.
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- Schedule showroom visits.
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- Coordinate customer availability with the dealership.
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- Confirm appointments.
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- Follow up on pending appointments.
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- Update the CRM with appointment status.
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5. Dealer Coordination
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AutoXperia operates between customers and automotive dealerships.
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You will therefore coordinate with dealership teams to:
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- Share qualified customer information.
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- Confirm appointment acceptance.
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- Follow up on appointment status.
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- Capture dealership feedback.
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- Escalate unresolved customer/dealer issues to the concerned team.
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6. CRM & Data Management
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Every interaction matters.
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You will be responsible for:
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- Updating every call disposition.
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- Maintaining accurate customer remarks.
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- Recording follow-up dates.
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- Updating appointment status.
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- Maintaining lead lifecycle information.
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- Ensuring no lead is left unattended.
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Startup Mindset – What We Expect
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AutoXperia is a high-growth startup, and this is not a role where you simply make calls and complete a daily call count.
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We expect team members to:
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- Take ownership of their leads.
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- Move quickly.
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- Learn continuously.
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- Suggest process improvements.
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- Work collaboratively.
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- Be comfortable with changing processes.
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- Take responsibility for outcomes rather than just activities.
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- Understand that their work directly contributes to company revenue.
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If you identify a problem in the process, we want you to tell us and help us solve it.
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Performance Metrics
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Your performance will be evaluated on meaningful business outcomes,
including:
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- Lead response time
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- Call connection rate
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- Lead verification rate
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- Qualified lead percentage
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- Appointment conversion
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- Test-drive bookings
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- Showroom visits
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- Follow-up efficiency
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- CRM accuracy
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- Customer feedback
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- Dealer feedback
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Most Important KPI: Lead → Human Connection → Qualification → Appointment
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Our objective is to build a system where no genuine customer waits unnecessarily for a response.
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Salary & Incentives
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Fixed Salary: ₹15,000/month (For Freshers)
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Additional Performance Incentives: Based on individual/team performance.
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Incentives may be linked to parameters such as:
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- Qualified leads
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- Verified appointments
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- Test drives
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- Successful follow-ups
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- Overall campaign performance
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High performers will have an opportunity to grow rapidly with the company.
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Why Join AutoXperia?
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You will be joining at an exciting stage of our journey.
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At AutoXperia, you will get exposure to:
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Automotive + Technology + Digital Marketing + AI + CRM + Sales + Customer Acquisition
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You won't be just a telecaller.
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You will learn how a startup takes a digital customer from:
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Advertisement → Lead → Verification → Appointment → Test Drive → Dealership → Booking → Retail
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This exposure can open career paths into:
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- Senior Customer Acquisition Executive
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- Team Leader
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- Customer Success
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- Dealer Relationship Management
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- Sales Operations
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- Business Development
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- Campaign Operations
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- Startup Operations
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Who We're Looking ForFreshers are welcome.
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We are looking for candidates who are:
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- Excellent communicators
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- Comfortable speaking with customers over the phone
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- Confident in Telugu/Hindi/English
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- Customer-oriented
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- Energetic and positive
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- Good listeners
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- Comfortable working with CRM/software
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- Target-oriented
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- Willing to work rotational shifts
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- Comfortable working in a fast-paced startup environment
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Experience in any of the following is an advantage:
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- Telecalling
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- BPO
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- Automotive sales
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- Customer support
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- Inside sales
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- Lead generation
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- Automobile dealerships
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- Digital sales
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