Job Description

Summary

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Milestone Technologies is actively seeking a Senior ServiceNow Technical Consultant to join their team on a full-time basis. The company is looking for experienced ServiceNow delivery experts with a solid background in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. The successful candidate will possess expertise in service management/asset management process design and ServiceNow configuration and development.

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Responsibilities

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- Partner with Milestone Technologies Solutions Architect to assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow accordingly
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- Work with clients to assess current state processes and tools, define ServiceNow solution requirements, design solutions, and create implementation plans
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- As a senior technical member of the team, deliver hands-on configuration, development, and integration services
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- Produce process guides, training guides, and other core project deliverables as needed
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- Lead and support practice build efforts, including the development of practice intellectual property (IP)
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Skills

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- 5+ years of experience with the ServiceNow Platform
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- ITSM, ITOM, ITAM
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- 5+ years of professional services/consulting experience
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- ITIL v4 Foundations certification or commitment to attaining it within the first 8 weeks of employment
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- ServiceNow CSA and 2 additional CIS certifications
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- Experience with HAM, and ServiceNow discovery
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- Integration experience, including but not limited to SCCM or other software discovery tools
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- Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)
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- Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.)
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- Excellent interpersonal skills and experience in public speaking situations
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📌 Senior ServiceNow Technical Consultant (Mumbai)
🏢 Milestone Technologies
📍 Mumbai