Position Summary:

This role provides customer service and commercial operations support from the Global Capability Centre (GCC) in India. It involves managing customer orders, supporting account management activities, maintaining accurate systems, and communicating effectively with customers and internal teams.

Supporting a fast-paced manufacturing business, the role requires close collaboration with customers, as well as production and product design teams.

The focus is on delivering high-quality work, ensuring data accuracy, and continuously improving processes related to order management, product setup, and customer service.

Key Responsibilities:

Customer Service and Order Management:
- Process and manage customer orders accurately and on time.
- Track orders and resolve issues to ensure on-time delivery.
- Respond to customer enquiries and provide clear, proactive updates.
- Handle customer complaints and ensure they are resolved quickly.
- Support delivery coordination, including pallets where required.

Account Support and Coordination:
- Maintain customer records, pricing,



and account information.
- Support sales activities, including lead follow-up and coordination.
- Assist with payments, debt follow-up, and required approvals.
- Work closely with internal teams to meet customer needs.

Systems, Data and Reporting:
- Maintain accurate data across order and product systems.
- Use systems including ERP, EDI, and eVisy where required.
- Prepare basic reports on orders, service levels, and performance.
- Identify and support improvements to systems and processes.

Product and New Work Support:
- Assist with recent product setup, job workflows, and sample requests.
- Maintain product specifications and product information.
- Support tooling coordination and product setup.

Stakeholder Engagement:
- Communicate effectively with customers, suppliers, and internal teams.
- Provide updates on orders, issues, and changes.
- Build strong working relationships across

📌 Customer Operations Specialist (Hyderabad)
🏢 Visy India
📍 Hyderabad