What Youll Be Doing (Position Summary):

The Front-Office INFRA OPS will deliver a consistent and secure end-user experience through governance of end-user computing (EUC), identity and access management (IAM), and device lifecycle services. Ensure productivity, security, and user-facing technology satisfaction through well-integrated MSP support and modern workplace enablement.

This role will work in a global, evolving environment where strong execution, collaboration, and continuous improvement are essential to delivering high-quality outcomes.

Work Environment:

At Brinks, we enable a work environment that supports both performance and flexibility. Work arrangements, including in office and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How Youll Succeed (Roles & Responsibilities)

Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment. You will:

Service Vision & Roadmap:
- Ensure and implement service vision, standards,



and roadmap for end-user services (e.g., deskside support, devices, VDI, M365/G-Suite endpoints, printing, handheld devices, label printers) and identity services (directory, SSO, MFA, lifecycle).
- Oversee governance of end-user support, device provisioning, and asset management processes.
- Collaborate with retained IT architecture, security, and application owners to align with enterprise standards.
- Deliver high-quality work aligned to defined standards, timelines, and service expectations.
- Collaborate with stakeholders across regions and functions to execute priorities effectively.
- Coach, guide, or influence team members and partners to build capability, improve execution, and reinforce a service-oriented culture.

Performance Governance
- Govern MSP partner performance on user-facing SLAs (response, resolution, device build times, onboarding) and experience measures (e.g., NPS).
- Define and track KPIs

📌 Front-office INFRA OPS (Hyderabad)
🏢 Brinks GSS, India
📍 Hyderabad