Job Description

Location : Bangalore

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Job Type : Full-time

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Experience : 1 - 2.5 yrs

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Responsibilities

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● Answering calls and mails to guide customers about Livspace design services and

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products for end-to-end home design projects as per the SLA and TAT. ● Assisting

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customers while they shop online; guiding them on the best design products for their

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homes.

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- Inbound & outbound expereince required.
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- Keeping records of customer interactions and different transactions, recording
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details of complaints, comments, and inquiries.

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● Follow up with stakeholders to ensure that appropriate action has been taken on

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customer requests and complaints

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● Escalate unresolved customer requests, pass on grievances to higher departments

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for further investigation and clarification

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- Make reminder calls to clients, send follow-up emails, and schedule appointments
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- Feedback calls to customers
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- Perform other duties as assigned
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Key Requirements

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- Great written and verbal communication skills
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- Good listener with active problem solving skills
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- Good interpersonal and analytical skills
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- Quick learner and open to learning new channels or processes
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- Adaptable with work timings/ schedule and availability.
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- Knowledge of social media platforms
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- E-commerce experience is a bonus
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- Freshers are more than welcome
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- Multitasker with flexibility to work in different work roles.
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- Basic knowledge about home interior design and products would be an added
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advantage.

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● Prior experience of working with CRM tools such as Freshdesk would be an added

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advantage.

📌 Customer Support Executive (Bengaluru)
🏢 LivSpace
📍 Bengaluru