Job Description

Implementation & Customer Success Manager

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Location: Bangalore, Kadubeesanahalli — fully in-office

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Experience: 1–4 years

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Type: Full time

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Why this role exists

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A signed contract is a promise, not a working product. What the client agrees to is usually broad — a scope written to win the deal, not to be built from. Someone has to take that from the sales team and turn it into a live deployment the client's reps open every morning.

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That's this role. You take the handover, understand how the client actually works, and build the deployment around it. Once it's live, you stay with the account — watching usage, reading sentiment, showing leadership what changed, and growing the account from there.

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How to apply

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Complete this form. Shortlisted people will receive details of the next steps over email: https://forms.gle/i8LQufrQbJvn2D9P7

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The entire process runs over email. We do not shortlist, contact or coordinate through LinkedIn — please don't apply or follow up there.

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What you'll do

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Take the handover and make it real

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- Pick up the account from sales and work out what was promised, what's assumed, and what's missing
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- Get inside the client's environment: how their sales team is structured, how they sell, what tools they live in, who will resist this and why
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- Agree a go-live date and hold everyone to it, including us
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Get the deployment built

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- Collect what the setup needs — sales material, playbooks, call recordings, documentation — wherever it's buried
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- Turn that scattered material into structured product information, personas, objections and scenarios inside the system
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- Run acceptance testing with the client, and clear their IT and security requirements. Unglamorous, and the most common reason a launch slips
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Land the go-live

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- Coordinate the rollout: training, first-week support, the internal announcement their leadership sends
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- Stay close enough in the first two weeks to catch a team that has quietly stopped logging in
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Own the account after launch

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- Track usage and read sentiment. Know how the client feels before they tell us
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- Run working sessions with their leadership: what's changed, what the numbers say, what to do next
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- Turn that trust into growth — more teams, more seats, more of the product
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- Bring patterns back to us. The same gap at four clients is a roadmap item, and you'll see it first
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What we're looking for

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- 2–4 years in implementation, onboarding, customer success, delivery, consulting, or a founding-team role where you owned clients after the sale
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- You can run a client relationship on your own — including holding them to a deadline they're missing, and telling a senior stakeholder no
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- Genuinely good with messy input. Much of this job is turning a dozen inconsistent documents into one clean version of the truth
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- You can build a presentation that argues something — structure, a story, a point of view, not a template with numbers dropped in. We will test this
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- Written English a client's CXO reads without wincing
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- You understand sales teams — what they're measured on, why they resist new tools, and what usage numbers really tell you
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Nice to have

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- Sold to sales teams, or worked as a rep yourself
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- Somewhere small enough that you built the process instead of following one
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- Exposure to product configuration, no-code tooling, or prompt writing
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Before you apply: what this job is actually like

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This is not a 9-to-5. The work ends when the outcome is achieved, not when the clock strikes five. Nobody counts your hours — everyone notices whether the thing shipped. You won't be handed a task list either; you'll be handed an account and an outcome and work out the sequence yourself.

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The role is fully in-office in Bangalore, five days a week, from day one. In return, you'll own real clients early, sit across from senior buyers years before you would elsewhere, and shape a role that doesn't have a template yet.

📌 Implementation & Customer Success Manager (Bengaluru)
🏢 Eubrics AI
📍 Bengaluru