Job Description

Job Title: HR Operations Head – GCC

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Location: Hyderabad

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Reports To: Head of HR.

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Role Summary

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We are looking for a hands-on, execution-driven HR Operations Lead to manage and scale end-to-end HR operations for our Global Capability Center (GCC). This role is responsible for flawless delivery across the employee lifecycle, payroll oversight, compliance governance, HR systems accuracy, and process efficiency.

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The ideal candidate thrives in fast-paced, high-growth environments and has a strong bias for action, operational discipline, and process rigor.

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Key Responsibilities

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1. End-to-End HR Lifecycle Execution

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- Drive onboarding, confirmations, transfers, exits, documentation, and employee records management.
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- Ensure 100% accuracy and SLA adherence across lifecycle processes.
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- Reduce turnaround times (TAT) through process optimization.
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- Act as escalation SPOC for operational HR issues.
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2. Payroll & Benefits Governance

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- Manage payroll inputs, validation, reconciliation, and coordination with vendors.
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- Ensure zero payroll errors and 100% statutory compliance.
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- Oversee benefits administration, claims resolution, and renewals.
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- Maintain audit-ready documentation at all times.
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3. HR Systems & Data Accuracy

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- Own HRIS data integrity and system workflows
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- Monitor data accuracy through periodic audits.
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- Generate HR dashboards, headcount reports, and compliance trackers.
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- Partner with IT for system enhancements and issue resolution.
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4. Compliance & Audit Readiness

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- Ensure adherence to labor laws, statutory filings, and internal policies.
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- Lead internal and external audits.
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- Maintain policy documentation and SOP governance.
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- Identify and proactively close compliance gaps.
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5. Process Excellence & Automation

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- Standardize HR operations across GCC.
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- Implement automation and workflow tools to reduce manual effort.
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- Track operational KPIs and drive continuous improvement.
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- Eliminate process inefficiencies and duplication.
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6. Vendor & Stakeholder Management

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- Manage payroll, benefits, and background verification vendors.
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- Conduct periodic vendor performance reviews.
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- Partner closely with Business HR, Finance, TA, and Legal teams.
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- Ensure alignment between global policies and local execution.
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Ideal Candidate Profile

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- 8–12 years of HR experience with strong focus on operations.
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- 4+ years in GCC / Shared Services / MNC setting.
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- Hands-on payroll management experience.
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- Strong HRIS ownership and reporting capability.
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- Proven experience in high-volume, high-growth environments.
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- Strong documentation and process orientation.
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Execution Competencies Required

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- Strong operational control mindset
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- Attention to detail & accuracy
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- Data-driven decision-making
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- Problem-solving under pressure
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- SLA & KPI management
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- Process governance & audit readiness
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- High ownership & accountability
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Performance Metrics

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- 100% payroll accuracy
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- SLA adherence > 98%
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- Zero compliance escalations
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- Reduction in HR lifecycle TAT
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- Audit observations closure rate
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- HR data accuracy score
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What Success Looks Like in 6–12 Months

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- HR operations fully standardized across GCC
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- Clear SLA dashboard with weekly tracking
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- Payroll delivered without rework or escalations
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- All processes documented and audit-ready
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- Improved employee experience through faster response times
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📌 Head Of HR Operations (Hyderabad)
🏢 Xander America
📍 Hyderabad