Job Description

Role- Master Data Management (MDM) Event Tracker & Program Management Specialist

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Experience- 5 to 10 years

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Location- Chennai

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Shift- 4 pm to 1 AM IST

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Job function- Full time

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Qualification- Any Graduate

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Job role-

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- Create and maintain Event Trackers for assigned merchandising events.
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- Capture and validate item lists from STIBO, In/Out Lists, Merchants, and other source systems.
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- Ensure complete and accurate item information is captured before event initiation.
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- Monitor event milestones and readiness checkpoints throughout the event lifecycle.
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- Ensure all Event Trackers are initiated on time and updated regularly.
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- Monitor key readiness metrics, including Item Setup Completion, WIC Completion %, and PO Release Status.
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- Perform weekly analysis of Event Trackers and highlight trends, gaps, and required actions.
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- Perform item setup validation and root cause analysis; coordinate corrective actions with Merchants, MDM, Supply Chain, IT, and other stakeholders.
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- Develop and manage an integrated program plan covering scope, milestones, deliverables, dependencies, owners, and target dates across all assigned events.
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- Establish and lead a structured governance cadence, including status reviews, action tracking, decision logging, and clear follow-up with cross-functional stakeholders.
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- Maintain a RAID log for risks, assumptions, issues, and dependencies; drive mitigation plans and escalate critical blockers with clear business impact and resolution options.
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- Coordinate dependencies across Merchandising, MDM, Supply Chain, IT,



and external partners to ensure timely completion of item setup, readiness, and PO release activities.
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- Prepare concise program dashboards and executive status updates covering progress, KPI performance, key risks, decisions required, and recovery actions.
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- Drive issue resolution through structured problem solving, stakeholder alignment, ownership, and closure tracking.
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- Standardize tracker templates, governance practices, and reporting routines to improve execution consistency, visibility, and accountability.
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Must have skills-

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- Bachelor's degree or equivalent, with at least 5 years of experience in a relevant role.
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- Advanced knowledge of retail, merchandising, item onboarding, and master data management processes.
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- Advanced Excel skills and the ability to create clear trackers, dashboards, status reports, and management summaries.
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- Advanced analytical skills to identify root causes, assess business impact, and recommend improvement strategies.
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- Program management skills to define scope, build integrated plans, manage milestones and dependencies, maintain RAID logs, and drive delivery against committed timelines.
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- Stakeholder management skills to lead cross-functional discussions, influence without direct authority, resolve conflicts, and maintain accountability across multiple teams.
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- Communication skills to translate detailed operational information into concise executive updates, decisions, risks, and action plans.
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- Strong organizational skills to prioritize multiple events, manage competing deadlines, and maintain attention to detail in a rapid-paced environment.
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📌 Master Data Specialist (Tamil Nadu)
🏢 Tata Consultancy Services
📍 Tamil Nadu