15 Sep
|
AM Infoweb
|
Pune
Job Description
Key Responsibilities
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- Lead, coach and mentor a team of Customer Support Executives.
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- Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.
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- Conduct huddles, feedback sessions and performance reviews.
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- Handle customer escalations and ensure timely resolution.
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- Prepare daily/weekly MIS reports.
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- Coordinate with QA, Training, HR and Operations.
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- Build a positive, high-performance team culture. Eligibility
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- Minimum 1 year of on-paper Team Leader experience (Mandatory).
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- International BPO / International Voice background.
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- Graduation is Mandatory.
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- Excellent communication and people management skills.
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- Immediate joiners preferred.
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📌 Team Lead (Pune)
🏢 AM Infoweb
📍 Pune