Job Description

WHO ARE WE?

n

WE CONNECT PEOPLE AND WORK

n

TrueBlue (NYSE: TBI) is a leading staffing, recruiting and workforce management company. The company fills individual positions on demand, staffs entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients' needs for a reliable, efficient workforce in a wide variety of industries including - construction, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a data base of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year.

n

Role Overview

n

We are seeking an experienced Operations Manager to lead and manage a high-performing recruitment delivery team in a fast-paced, high-volume environment. This role will have end-to-end ownership of operational performance, team productivity, service delivery, stakeholder management, and continuous process improvement.

n

Key Responsibilities

n

n
- Lead and manage team, driving performance, engagement, productivity, and professional development.
n
- Own the recruitment delivery function end-to-end, ensuring achievement of productivity, quality, SLA, and operational targets.
n
- Monitor key performance indicators and implement appropriate action plans to address performance gaps.
n
- Participate in business reviews, governance meetings, and stakeholder discussions,



providing operational insights and updates to senior stakeholders.
n
- Manage escalations and complex operational issues, ensuring timely resolution and effective stakeholder communication.
n
- Identify process gaps and opportunities for improvement, and implement process optimization, automation, and workflow enhancements.
n
- Coach and mentor team members, build leadership capability, and develop succession plans and career growth opportunities.
n
- Drive a culture of accountability, collaboration, continuous improvement, and high-quality service delivery.
n
- Support change management initiatives and ensure effective implementation of new processes and operational strategies.
n
- Identify opportunities to improve efficiency and cost effectiveness across recruitment operations.
n

n

Required Qualifications & Experience

n

n
- Experience in RPO, staffing, recruitment operations, or another high-volume, fast-paced operational setting.
n
- Strong experience in people management, performance management, coaching, and team development.
n
- Demonstrated experience managing business reviews, escalations, and senior stakeholder interactions.
n
- Strong understanding of KPIs, SLAs, productivity, quality, and operational metrics, preferably within an RPO environment.
n
- Hands-on experience in process improvement, automation, workflow optimization, or cost-efficiency initiatives.
n
- Experience in team building, succession planning, and managing organizational or process changes.
n

📌 Operations Manager (Gurugram)
🏢 TrueBlue India
📍 Gurugram