What Youll Be Doing (position summary):
The Business Specialist supports the Retail Account Services portfolio by providing business identification and consultative support for process changes. The role proactively analyzes and recommends enhancements to existing processes, communicates rationale, and negotiates solutions to improve operational effectiveness and client experience. The incumbent contributes to the overall change approach, roadmaps, and implementations of internal and partner-led initiatives.
At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.
How Youll Succeed (responsibilities):
- Research and analyze specialized business information to recommend solutions for operational issues
- Identify, develop, and implement operational process enhancements to increase departmental efficiency
- Assess the impact, effectiveness, and feasibility of proposed change decisions and present recommendations to Senior Management




- Prepare and present reports to Management on project status, upcoming changes, and recommendations
- Manage multiple projects simultaneously, effectively prioritize tasks, and work independently in a fast-paced, high-pressure workplace

CROSS-FUNCTIONAL RELATIONSHIPS:
- Collaborates with Retail Operations teams to identify and implement process improvements
- Partners with internal stakeholders such as IT, Risk, Compliance, and Project Management to ensure successful change initiatives
- Engages with external partners and vendors as required for process enhancements and implementation of partner-led initiatives
- Works closely with Senior Management to present recommendations and influence decision-making
- Supports communication and coordination across multiple departments to drive operational effectiveness and client experience

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:
- As an employee

📌 Business Specialist, Process and Change Management RAS (Hyderabad)
🏢 CIBC India
📍 Hyderabad