What Youll Be Doing (position summary):
Client Servicing and Technology (CST) provides technology solutions and operational support to CIBCs business units, ensuring seamless service delivery and operational stability. The CST Change Planning team is responsible for managing and coordinating changes to enterprise systems, minimizing risks and impacts to business operations.
At CIBC India we enable the work setting most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.
How Youll Succeed (responsibilities):
- Ensure standardized methods, processes, and procedures are used for all changes, facilitating efficient and prompt handling of changes and maintaining balance between the need for change and potential detrimental impact.
- Manage change requests by responding to CRs, ensuring all changes are properly categorized, risk assessed, prioritized, planned, tested, evaluated, released, documented, and reviewed in a controlled and standardized manner.




- Analyze planning and deployment strategies for software/hardware changes, including installation/back out procedures, verification, business participation, change windows, and scheduling.
- Provide support to CST stakeholders to ensure awareness, adaptation, and consistency of CST processes. Analyze expedited change tickets to ensure compliance.
- Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.
- Execute OE Risk and internal CST processes continually, raising potential operational risks identified through analysis of change records.
- Create and run reports in Jira and EasyBI for management consumption; present information in public forums as required.
- Maintain attention to detail in all change planning activities and documentation.

Cross-Functional Relationships:
- Collaborates with CST team members, business stakeholders, and te

📌 Intermediate QE (Hyderabad)
🏢 CIBC India
📍 Hyderabad