Why this role exists:
The Business Analysis & Process Improvement Manager leads the capability responsible for shaping priority improvement opportunities into practical, measurable outcomes.
The role ensures initiatives are defined with a clear understanding of end-to-end process impact, commercial value, operational readiness, business ownership and adoption requirements before delivery begins.
Working across business, analytics, data, AI and technology teams, the role ensures effort is focused on initiatives that improve customer outcomes, operational performance, productivity and commercial value
Where you will make a difference:
In this role you will:
Team Leadership:
- Lead, coach and develop a team of Business Analysis & Process Improvement Leads and Analysts.
- Build capability in business analysis, process improvement, stakeholder engagement, requirements definition and benefit tracking.
- Set consistent standards for process mapping, current-state analysis, future-state design, requirements, documentation and handover.




- Coach the team to connect process change and delivery activity to measurable business outcomes.
- Ensure team outputs are practical, commercially relevant and focused on decisions, action and value.
- Build a team culture focused on clarity, accountability, continuous improvement and business impact.

End-to-End Value Delivery:
- Ensure priority initiatives are shaped around explicit business problems, expected value and measurable outcomes.
- Oversee work from problem definition through to process redesign, delivery readiness, adoption and benefit tracking.
- Ensure process improvement considers the full end-to-end value chain, including upstream inputs, downstream impacts, handoffs, decision points, controls and ownership.
- Guide the team to identify root causes, process friction, duplication, rework and performance improvement opportunities.
- Ensure future-state processes are practical, scalable and embedded into day-to-day operations.
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📌 Business Analysis Manager (Bengaluru)
🏢 Officeworks
📍 Bengaluru