Senior IAM Manager.
Role Overview:
We are seeking a senior IAM leader to lead and operate all Identity & Access Management services delivered from India, accountable for execution, service quality, and outcomes aligned to global IAM product priorities.
This role reports directly to the Global Head of Digital Identity and is responsible for ensuring that the India IAM organization delivers against the roadmap, commitments, and priorities set by global Identity product owners.
The role is primarily focused on service ownership, operational accountability, and people leadership, translating global direction into consistent, high-Quality execution.
Key Responsibilities:
- IAM Service Delivery & Accountability

End-to-end accountability for IAM services delivered from India, including but not limited to:
- Workforce Identity & Access
- Authentication, MFA, and SSO
- Identity lifecycle and access governance
- Directory services
- Ensure the India team delivers work owned and prioritized by global Identity product owners, with clear alignment to approved roadmaps.
- Own delivery outcomes,



including quality, timeliness, and operational stability.
- Serve as the primary escalation point for IAM delivery or service issues arising from the region.

Execution Against Product Strategy:
Partner closely with global Identity product owners to:
- Plan, sequence, and execute delivery commitments
- Provide transparent status, risks, and dependencies
- Ensure regional execution aligns with global architecture, security standards, and operating models.
- Actively identify delivery risks and raise them early with product and leadership teams.
- Drive consistent execution without introducing local divergence in priorities or design.

Operational Ownership:
Own run-the-business responsibilities for IAM services delivered from India, including:
- Incident, problem, and change management
- Service health metrics, SLAs, and KPIs
- Ensure platforms are secure, secure, and compliant with intern

📌 Senior Manager (Hyderabad)
🏢 Zurich Capability Center
📍 Hyderabad