Amazon.in's Fulfillment by Amazon (FBA) team is seeking a Superstar Investigation Specialist to drive investigations of key processes and defects, along with driving data analysis and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that spans the entire company. Come help build a world-class product with Amazon.in's customer-centric focus applied to the Merchant experience. Our team's objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation, and customer service.

The position is based in Bangalore.

Key Responsibilities
Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs.
Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
Create and implement SOPs for execution on a weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale.
Report metrics related to the program and draw insights on key patterns/problems.

Skills




Strong business communication skills
Good working knowledge of MS Office
Deep dive, troubleshooting, and innovation
Strong catalog knowledge

Ability to
Multi-task in a quick-paced environment
Communicate clearly with both internal and external customers

Demonstrate
Passion for delivering excellent customer experience
Robust interpersonal & communication skills
Excellent listening skills
Excellent data accuracy skills
Eye for detail
Commitment to meet deadlines
Willingness to take initiatives

InternalBasic Qualifications
Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications

Preferred Qualifications
Knowledge of Excel at an advanced level

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Locations
IND, KA, Bengaluru

📌 Fba Catalog Specialist, Fulfillment By Amazon Fba Team Bengaluru
🏢 Amazon
📍 Bengaluru