Manager – Learning Architect (Instructional Design Lead)
Location: India
Department: Talent Transformation / Learning Architecture
Reports to: Head of Learning Architecture

Role Overview
We are seeking a highly skilled and forward-thinking Manager – Learning Design to lead a team of instructional designers and drive the creation of modern, high-impact learning solutions across global operations.
This role will combine instructional design expertise, adult learning theory application, strong project leadership, and advanced digital learning innovation to deliver scalable, business-aligned learning programs in a fast-paced BPO environment.
The ideal candidate will bring both strategic leadership and hands-on design experience , with a strong command of emerging learning technologies (e.g., AI, VR, digital simulations) and exceptional writing standards aligned with the Chicago Manual of Style .

Key Responsibilities
1. Learning Design & Strategy
Lead the design, development, and deployment of end-to-end learning solutions across multiple global accounts
Apply adult learning principles to create engaging, outcomes-driven programs
Partner with stakeholders to align learning strategies with business goals and performance outcomes
Ensure consistent application of instructional design methodologies (ADDIE, SAM, Design Thinking)

2. Team Leadership & Capability Building
Manage, mentor, and develop a team of instructional designers
Establish design standards, governance, and quality assurance frameworks
Drive capability-building initiatives to strengthen ID competencies and innovation mindset
Foster a culture of collaboration, creativity, and continuous improvement

3. Project & Stakeholder Management




Lead multiple concurrent learning projects with strong governance on timelines, scope, and quality
Collaborate with cross-functional teams (Operations, QA, SMEs, Technology) across geographies
Manage stakeholder expectations and communicate progress effectively
Ensure effective resource planning and workflow management

4. Content Development & Technical Writing
Develop high-quality learning content adhering to Chicago Manual of Style standards
Ensure clarity, consistency, and professionalism across all training materials
Review and approve design outputs including facilitator guides, e-learning scripts, job aids, and assessments

5. Digital Learning & Innovation
Champion modern learning solutions, including:
E-learning (Articulate, Captivate, etc.)
AI-based authoring tools
VR/AR learning experiences
Gamified learning solutions
Digital simulations & scenario-based learning
Evaluate and implement new tools, technologies, and frameworks
Drive experimentation and innovation in learner experience design

6. Measurement & Continuous Improvement
Define and track learning effectiveness using data-driven insights (Kirkpatrick, ROI models)
Continuously enhance learning programs based on feedback, analytics, and business impact
Establish KPIs for learning quality, engagement, and performance outcomes

Qualifications & Experience
Experience
8–12+ years in instructional design or learning experience design




3–5+ years in a leadership or managerial role
Experience in BPO, shared services, or global operations environment preferred

Core Skills & Competencies
Instructional Design Expertise
Deep knowledge of:
Adult Learning Theory
Learning Experience Design (LxD)
Curriculum architecture
Strong portfolio demonstrating diverse learning solutions

Technical & Digital Skills
Proficiency in e-learning tools (e.g., Articulate 360, Adobe Captivate)
Exposure to AI-enabled learning tools and automation platforms
Experience designing immersive learning (VR/AR), gamification, and simulations

Project Management
Strong planning, prioritization, and execution skills
Experience managing large-scale, multi-geography projects
Familiarity with Agile or hybrid project management approaches is a plus

Communication & Writing
Excellent verbal and written communication skills
Advanced technical writing capability aligned with Chicago Manual of Style
Ability to translate complex concepts into learner-friendly formats

Leadership & Stakeholder Influence
Strong people management and coaching skills
Ability to influence senior stakeholders and drive alignment
High adaptability in a fast-paced, evolving environment

What Success Looks Like in This Role
Delivery of high-impact, scalable learning programs across global operations
Strong team performance, engagement, and capability growth
Adoption of innovative learning technologies and modalities
Measurable improvements in learner performance and business outcomes

Preferred Attributes
Experience in global/matrix organizations
Exposure to digital transformation initiatives
Passion for innovation in learning and emerging technologies

📌 Instructional Design Manager (Faridabad)
🏢 Atain
📍 Faridabad