Job Description

About:

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EDT (Everyday Design & Technology) is looking for a dedicated and customer-focused

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Customer Experience Executive to join our team. This role is responsible for handling

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customer interactions across multiple platforms, ensuring timely resolution of queries,

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maintaining accurate records, and acting as a coordination point between internal teams.

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At EDT, we strongly believe that exceptional customer service starts with respecting and

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empowering our employees. We offer a professional, disciplined, and supportive work

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environment where individuals are encouraged to grow, learn, and take ownership of their

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responsibilities.

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Key Responsibilities:

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- Resolve customer queries through Email, Phone Calls, WhatsApp, and Social Media platforms in a qualified and empathetic manner.
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- Provide live product demonstrations to customers and guide them through product features and usage.
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- Prepare and maintain accurate records of all customer tickets and interactions.
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- Reach out to abandoned checkout customers to understand their concerns or reasons for not completing the purchase.
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- Ensure regular and timely follow-ups on all open and pending customer tickets until closure.
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- Prepare weekly and monthly reports on customer queries, trends, and key observations.
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- Manage end-to-end coordination between the Customer Experience team, Product team, and Logistics team to ensure smooth resolution of issues.
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- Maintain a high standard of communication, professionalism, and problem-solving in all interactions.
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Required Skills & Competencies:

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- Strong verbal and written communication skills.
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- Good problem-solving and analytical thinking ability.
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- Customer-centric mindset with attention to detail.
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- Ability to manage multiple tasks and follow up effectively.
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- Basic understanding of customer support tools and reporting (training will be provided where required).
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- Ability to work collaboratively with cross-functional teams.
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Experience:

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- Prior experience in customer service or customer support is preferred but not mandatory.
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- Freshers with the right attitude, communication skills, and willingness to learn are welcome to apply.
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Qualifications:

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- Graduate in any discipline (preferred).
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- Qualification requirements are flexible and can be discussed based on the candidate's skills and experience.
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Work Details:

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- Employment Type: Full-time
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- Working Hours: 10:00 AM to 7:00 PM
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- Working Days: Monday to Saturday
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- Work Location: Kamala Mills, Lower Parel, Mumbai
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Why Join EDT:

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- Professional and respectful work culture
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- Clear processes and structured learning
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- Opportunity to work with a growing consumer-focused brand
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- Equal importance is given to customer satisfaction and employee well-being
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📌 Customer Experience Executive (Mumbai)
🏢 EDT
📍 Mumbai