Job Description

Customer Service Associate

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at Traya Health

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Location: Hyderabad | Bangalore | Pune | Thane

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About Traya Health

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At Traya Health, we're on a mission to help people achieve better health through personalised, science-backed solutions. We're looking for customer-focused professionals who are passionate about creating meaningful customer experiences and want to grow with a purpose-driven team.

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Role: Customer Service Associate

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As a Customer Service Associate, you will be responsible for engaging with customers, understanding their needs, providing the right support, and ensuring a smooth and positive customer experience throughout their journey with Traya.

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Key Responsibilities

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- Interact with customers professionally and understand their queries, needs, and concerns..
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- Provide accurate information and appropriate assistance to customers..
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- Build strong customer relationships through effective communication and active listening..
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- Resolve customer queries efficiently while maintaining a high standard of service..
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- Ensure a seamless customer experience across interactions..
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- Coordinate with internal teams wherever required to address customer concerns..
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- Maintain professionalism, empathy, and a customer-first approach in every interaction..
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- Meet assigned service and performance objectives while maintaining quality standards..
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What We're Looking For

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- Graduation is mandatory for all candidates..
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- Prior experience in Retail, Hospitality, or Aviation is required..
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- Excellent English communication skills — verbal and written communication must be top-notch..
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- Strong interpersonal and active listening skills..
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- Customer-first mindset with a positive and empathetic approach..
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- Ability to handle customer queries professionally and confidently..
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- Strong problem-solving and communication abilities..
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- Comfortable working in a fast-paced, customer-centric environment.
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Preferred Industry: Candidates with experience in Retail, Hospitality, or Aviation

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Education: Graduation is mandatory

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Why Join Traya Health?

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- Meaningful Work – Be part of a mission focused on improving people's health and well-being.
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- Supportive Team – Work with a cooperative and people-focused team.
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- Learning & Growth – Build valuable customer service and professional skills.
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- Health & Wellness Focus – Contribute to a brand making a difference in people's lives.
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If you have a strong customer-service mindset, excellent communication skills, and experience in Retail, Hospitality, or Aviation, we'd love to hear from you!

📌 Customer Service Associate (Hyderabad)
🏢 Traya
📍 Hyderabad