Coordinate installation, commissioning, preventive maintenance, and breakdown service activities
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Schedule and support field service engineers for timely customer response
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Manage customer service requests and ensure prompt resolution
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Coordinate spare parts availability and service planning
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Monitor service KPIs, machine downtime, and customer satisfaction
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Support AMC management, service reporting, and process improvements
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What We're Looking For:
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- Diploma/Degree in Mechanical, Electrical, or related Engineering discipline
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- 5+ years of experience in service coordination within machine manufacturing, industrial equipment, or automation sectors
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- Solid customer service, planning, and communication skills
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- Experience with ERP/CRM systems and service management processes
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- Ability to manage multiple priorities in a fast-paced environment
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