Experience: 10–15+ Years in Automobile Service / After-Sales

Qualification: Diploma / BE / B.Tech in Automobile or Mechanical Engineering preferred

Key Responsibilities:
Manage overall service centre and workshop operations.
Drive service revenue, profitability and monthly business targets.
Monitor workshop productivity, technician efficiency, bay utilisation and TAT.
Ensure excellent customer satisfaction and timely complaint resolution.
Monitor DMS, CRM, MIS and service KPIs.
Ensure quality repairs, first-time-right service and minimum repeat complaints.
Manage Service Managers, Service Advisors, Technicians and support teams.
Coordinate with OEM, Parts, Sales, CRM, Accounts and HR teams.
Ensure warranty, service campaigns, safety and OEM process compliance.
Analyse performance reports and implement corrective actions.




Develop customer retention and service business growth strategies.
Control workshop costs and improve overall service profitability.

Required Skills:
Solid leadership & team management
Workshop & after-sales operations
Customer handling & complaint resolution
Service revenue & profitability management
KPI / MIS analysis
DMS & CRM knowledge
OEM coordination
Problem-solving & decision-making
MS Excel / MS Office

Preferred Profile: Candidates with solid experience in automobile dealership service operations, preferably with experience as Service Manager / Service Head / GM – Service.

Pay: ₹30,000.00 - ₹50,000.00 per month

Perks
Provident Fund

Work Location: In person

📌 Automobile Service Gm Chennai (India)
🏢 JMB GROUP
📍 India