Location: Maliwara Chowk, Laxmi Vihar Colony, Near Old Bus Stand, Ghaziabad
Job Overview
We are looking for an organized and proactive Backend Executive to join our Logistics Operations team.
Key Responsibilities
Customer Query Resolution: Handle incoming customer inquiries regarding material dispatches, provide prompt updates, and issue Lorry Receipts (LR) / consignment notes.
Dispatch Coordination: Coordinate closely with the internal dispatch team to ensure orders are packed, loaded, and dispatched on schedule.
Transporter Liaison: Communicate daily with transport vendors and logistics partners to negotiate early pick-ups, track shipments, and expedite final deliveries.
Shipment Tracking & LR Management: Track the real-time movement of shipments, resolve transit delays, and maintain accurate records of LR details and delivery statuses in the system.
Documentation & Reporting:
Maintain daily dispatch logs, track proof of delivery (POD), and update management on shipment statuses.
Ad-Hoc Operational Tasks: Perform additional operational or administrative tasks as assigned by line managers and higher authorities.
Qualifications & Requirements
Education: Graduate in any discipline.
Experience: 1 to 3 years of experience relevant expereince.
Technical Skills: Basic to intermediate knowledge of MS Excel, MS Office, and standard email etiquette.
Communication: Transparent written communication skills in Hindi & English and excellent verbal communication.
Problem-Solving Ability: Strong follow-up skills, phone etiquette, and the ability to handle customer pressure calmly.
Job Type: Permanent Pay: ₹11,855.78 - ₹21,323.61 per month