Job Description

Key Responsibilities

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- Provide product support for HRMS platforms to clients and internal stakeholders.
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- Understand and support end-to-end HRMS processes within the system.
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- Analyze reported issues, replicate scenarios, and provide timely resolutions.
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- Coordinate with technical teams to resolve complex system or database-related issues.
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- Assist customers through calls, emails, and support tickets with a customer-first
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approach.

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- Document common issues, solutions, and knowledge base articles.
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- Monitor system performance and escalate critical issues when necessary.
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Required Skills & Qualifications

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● Bachelor's degree in Human Resources, Computer Applications, Business

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Administration, or a related field.

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- 1–4 years of experience in product support, preferably with HRMS platforms.
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- Solid understanding of end-to-end recruitment processes and related HR operations.
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- Robust problem-solving and troubleshooting skills.
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- Good communication skills (both verbal and written).
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- Customer-focused attitude with the ability to handle queries professionally.
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- Familiarity with HR systems such as SAP SuccessFactors, Oracle HCM, Workday, or
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Zoho Recruit is a plus.

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● Basic understanding of database queries and interpreting error logs (preferred).

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Preferred Skills

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- Exposure to ticketing tools or helpdesk systems.
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- Ability to prioritize tasks and manage multiple client issues simultaneously.
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- Analytical mindset with attention to detail.
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📌 Product Support Specialist (Bengaluru)
🏢 Greytip Software Private
📍 Bengaluru