Job Summary The Centre Manager is responsible for the overall operations, patient experience, staff management, revenue performance, and statutory compliance of the eye hospital/clinic. The role ensures smooth coordination between OPD, Optometry, Pharmacy, Optical, OT, and Front Office.

Key Responsibilities

Operations
Manage day-to-day centre operations and ensure smooth patient flow.
Monitor OPD, OT, Optical, Pharmacy, and Front Office activities.
Ensure NABH and quality protocols are followed.

Patient Experience
Resolve patient complaints promptly.
Maintain high patient satisfaction and service standards.
Ensure minimum waiting time and effective coordination.

Team Management
Supervise Optometrists, Pharmacists, Front Office, Counsellors, and support staff.
Prepare duty rosters, attendance, and leave planning.
Conduct regular team meetings and performance reviews.

Business & Revenue
Achieve monthly revenue and conversion targets.




Monitor Optical and Pharmacy sales.
Improve surgery conversions through effective counselling coordination.

Administration & Compliance
Maintain statutory registers and hospital documentation.
Ensure inventory control and coordinate with purchase/stores.
Submit daily, weekly, and monthly MIS reports to management.

Qualification
Bachelor's Degree (MBA in Hospital Management preferred)
3–8 years of experience in hospital or eye care operations
Experience in managing multi-department clinical operations is preferred
Native Language - Malayalam fluency mandatory.

Pay: ₹75,000.00 - ₹90,000.00 per month

Advantages
Cell phone reimbursement
Commuter assistance
Adaptable schedule
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Centre Manager Palakkad (India)
🏢 Trinity Eye Hospitals
📍 India