We are looking for an experienced Customer Support Team Leader to lead and manage a team of customer support executives in an NBFC setting. The ideal candidate should have strong leadership. communication, and customer-handling skills.

Key Responsibilities Lead & manage a team of Customer Support Executives Monitor daily operations & ensure SLA targets are met Handle customer escalations & provide timely resolutions Conduct team meetings, training & performance reviews Track productivity, quality & adherence metrics Coordinate with Operations,



Sales & Collections teams Improve customer experience & satisfaction Prepare MIS reports & share performance insights with management Key Requirements 3+ years of Customer Support experience Minimum 1 year Team Leader / Supervisory experience Strong communication & leadership skills Good customer handling & escalation management Knowledge of CRM tools & MS Excel Ability to work under pressure & meet deadlines Preferred Skills Experience handling loan-related queries Knowledge of NBFC collections/support processes Strong problem-solving & decision-making skills APPLY NOW! Outstanding opportunity for experienced Customer Support Team Leaders

Pay: ₹9,500.00 per month

Advantages
Provident Fund

Work Location: In person

📌 Call Center Executive Kolkata
🏢 Fusion CX
📍 Kolkata