The Customer Relationship Executive is responsible for maintaining positive relationships with customers, ensuring high levels of customer satisfaction, handling follow-ups, and supporting sales and service operations through effective communication and coordination.

Key Responsibilities.
Greet customers and understand their requirements politely and professionally
Handle customer enquiries (walk-in, phone calls, WhatsApp, emails)
Follow up with sales leads, test rides, bookings, deliveries, and pending documents
Coordinate with Sales Executives and Service Advisors for smooth customer handling
Collect and record customer feedback after vehicle delivery and service
Handle customer complaints and ensure timely resolution
Update customer details accurately in DMS/CRM systems
Remind customers about service due dates, insurance renewal, and extended warranty




Support customer retention activities and loyalty programs
Ensure proper documentation and customer records are maintained

Skills & Requirements
Graduate / Diploma (any discipline)
1–3 years of experience in automobile showroom or service Centre preferred
Positive communication skills in Tamil & basic English
Customer-friendly attitude and problem-solving skills
Knowledge of two-wheeler products and service processes is an advantage
Basic computer knowledge (MS Excel, DMS/CRM systems)

Expected hours: 12.0 per week

Advantages
Cell phone reimbursement
Versatile schedule
Food provided
Internet reimbursement
Provident Fund

Work Location: In person

📌 Cre Erode
🏢 VR Suzuki
📍 Erode