Key Responsibilities /n /n
Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes.

/n
Implement and manage ServiceNow CMDB, Discovery, and Service Mapping capabilities.

/n
Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards.

/n
Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships.

/n
Support ITSM processes by ensuring CMDB data supports incident impact analysis, change risk assessment, and problem management.

/n
Prepare compliance, audit, and governance reports related to configuration data accuracy and completeness.

/n
Identify gaps in data sources, discovery coverage, service maps,



and integration quality.

/n
Document CMDB processes, standards, roles, responsibilities, and operational procedures.

/n /n Required Technical Skills /n /n
ServiceNow CMDB

/n
Discovery

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Service Mapping

/n
ITIL configuration management

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Data quality

/n
Asset management

/n
Governance

/n
Compliance reporting

/n /n Tools / Platforms Exposure /n /n
ServiceNow CMDB

/n
ServiceNow Discovery

/n
Service Mapping

/n
IntegrationHub or equivalent

/n
Reporting dashboards

/n
Asset management tools

/n /n

📌 Cmdb Expert Tiruchirappalli (India)
🏢 Tata Consultancy Services
📍 India