Vendor Review Management – Key Areas 1.

Relationship

Summary and Key Updates 1. High-level summary of the partnership
Major events/changes since last quarter
Organizational or leadership changes
Escalation

Matrix 2.

Performance

Review a. SLA and KPI Analysis 1. Service uptime and availability
Response and resolution times
Quality metrics (accuracy, error rates, defects)
TAT adherence for deliverables
Outages/Operational Risk Events – Major/Minor
Resources deployed (by tower, by skill levels (L1, L2, L3), Actual vs PO) b. Volume and Usage Trends 1. Transaction volumes/TPS/Utilization
Support tickets (with ageing and top ticket category analysis)
Consumption vs forecast 3. Risk, Compliance and Security Review 1. Regulatory compliance updates (RBI, NPCI, PCI-DSS, etc.)
Data privacy adherence
Information security posture
Outstanding audit findings
Business





Continuity and Disaster Recovery
Third-party Risk Assessment updates 4.

Financial

Review 1. Spend vs forecast
Pending

Invoice payments (with ageing)
Cost optimization prospects 5. Innovation and Continuous Improvement 1. Current capabilities, product roadmap, and enhancements
Automation or efficiency opportunities/AI adoption
Industry best practices
Potential POCs or pilots 6.

Issue Log

Review and Action Progress 1. Review of open issues/risks
Status of previous action items
Escalations and resolutions 7.

Strategic

Alignment and Future Planning 1. Upcoming initiatives and projects
Release

Calendar
Capacity planning
Demand forecasts
Contractual considerations (renewals, adjustments)

📌 Communications Systems Specialist Mumbai
🏢 Yes Bank
📍 Mumbai