We are looking for a customer-focused and well-spoken Receptionist to manage patient inquiries, appointment bookings, follow-up calls, and CRM activities. The ideal candidate should have prior experience in the diagnostic or healthcare industry and possess good knowledge of diagnostic tests and patient handling.

Key Responsibilities
Attend incoming calls professionally and courteously.
Handle patient inquiries regarding diagnostic tests, health packages, pricing, preparation, report availability, and centre timings.
Book, modify, and confirm appointments for laboratory tests and health check-up packages.
Coordinate home sample collection requests and provide necessary instructions.

CRM & Follow-ups
Maintain accurate patient records in the CRM system.
Conduct follow-up calls for appointments, health packages, report collection, and patient feedback.
Contact previous patients for preventive health check-up reminders and promotional campaigns.
Maintain proper call logs and update patient interactions in the CRM.

Coordination
Coordinate with laboratory staff, phlebotomists, and front office teams for smooth patient service.




Escalate patient complaints or service issues to the concerned department promptly.
Ensure timely communication regarding report delivery and service updates.

Sales Support
Explain available health packages and recommend suitable diagnostic services based on patient requirements.

Eligibility
Graduate preferred.
Higher Secondary (12th Pass) with relevant experience may also be considered.

Experience
Minimum 1 year of experience in a diagnostic centre, pathology laboratory, hospital, or healthcare call centre is preferred.
Freshers with excellent communication skills may be considered.

Required Skills
Valuable communication skills in English, Hindi, and the local language.
Basic knowledge of diagnostic tests, sample collection requirements, and health check-up packages.
Familiarity with CRM software and basic computer applications (MS Excel, MS Word, Email).
Valuable listening, problem-solving, and interpersonal skills.

Pay: ₹15,000.00 - ₹18,000.00 per month

Advantages
Provident Fund

Work Location: In person

📌 Customer Care Executive Kalyan (India)
🏢 NDC DIAGNOSTIC CENTRE
📍 India