Roles & Responsibilities:
Responsible for processing booking forms, documentation, cheques, and related paperwork.
Connect with customers for timely collection of dues as per construction milestones.
Assist customers with flat allotment, stamp duty payment, registration, and related formalities.
Maintain and update customer details in MIS and CRM software on a daily basis.
Coordinate with customers and address their queries and concerns promptly.

Preferred Candidate Profile:
2 - 5 years of relevant experience in Real Estate Customer Service/CRM.
Valuable knowledge of MS Excel and other Microsoft Office applications.
Ability to manage customers throughout the journey, from booking to possession.
Robust understanding of customer concerns with an empathetic and solution-oriented approach.
Proactive in taking initiatives to improve overall CRM processes.

Candidates from relevant Real Estate experience will be considered. Immediate or early joiners will be preferred.

Work Location is Marol, Andheri East, Mumbai.

📌 Crm Manager Real Estate Mumbai
🏢 I-stay Housing
📍 Mumbai