Job Summary

We are looking for a customer-focused and proactive Customer Service Executive to join our logistics team. The candidate will be responsible for handling customer queries, coordinating shipments, providing delivery updates, resolving complaints, and ensuring a smooth customer experience throughout the logistics process.

Key Responsibilities
Handle customer inquiries through phone, email, WhatsApp, and other communication channels.
Coordinate with operations, warehouse, transportation, and delivery teams regarding shipments.
Provide customers with accurate shipment status, tracking information, and estimated delivery timelines.
Monitor shipments and proactively communicate delays, exceptions, or delivery issues.




Resolve customer complaints and service-related issues professionally and within agreed timelines.
Coordinate with delivery teams for pending, failed, delayed, or re-attempt shipments.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare daily/weekly reports related to shipments, customer complaints, deliveries, and service performance.
Follow up with customers regarding delivery confirmations, PODs, returns, and other shipment requirements.
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Pay: ₹15,000.00 - ₹25,000.53 per month

Advantages
Food provided
Internet reimbursement

Work Location: In person

📌 Cs Executive Noida
🏢 Henko Logistics India
📍 Noida