To manage the overall functioning of the Domestic Department, drive sales and revenue, lead the team, and ensure smooth execution of domestic tours while maintaining customer satisfaction and profitability.
Key Responsibilities
- Manage and supervise the Domestic Department and team performance.
- Drive sales of domestic group and customised tour packages.
- Handle and monitor enquiries, follow-ups, conversions and revenue targets.
- Plan and develop domestic tour packages, itineraries and costing.
- Coordinate with hotels, transporters, guides and other suppliers.
- Ensure smooth execution of tours and resolve operational issues.
- Maintain strong relationships with customers, suppliers and business partners.
- Monitor tour costs, pricing and profitability.
- Handle escalated customer concerns and ensure service quality.
- Prepare regular sales and performance reports for management.
- Coordinate with other departments to ensure seamless tour operations.
- Train, guide and motivate team members to achieve departmental targets.
Pay: ₹30,000.00 - ₹50,000.00 per month
Perks
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Kochi, Kerala (Kochi): Reliably commute or planning to relocate before starting work (Preferred)