Job Purpose

"This position is open with Bajaj Finance ltd."

Duties and Responsibilities

1. Collections

- Drive desired efficiency on Collection / persistency to support vertical's P&L;

- Engage with both TB &
- Field teams to drive collections calling & visits (On Roll &
- Off Roll)

- Create easy dashboards to sensitize teams on collections waterfall, through constant dashboards every day

- Ensure team guidance for driving DRR and Shortfall coverages

- Customer services - Ensure real-time customer query/escalation closure with effective coordination with all stakeholders (Ops/IT/Analytics/ Partner Etc)

- Daily Con-call with teams across the country (Both TB &

- Field)

- Guide team in data analysis of high/ avg / low performers, engage with managers &

- Individual Contributors to drive on expectations and drop coverages

- Analyse trend of bounce and suggest &

- Drive betterment on Bounce/Cancellations trend

- Generate ideas and provide suggestions for improving Collections effectiveness and efficiency

- Capability build, APP, System ETC - for effective collections activities

- Team Manager - manage a team of off roll & on roll staff

- Subject matter expert in insurance product &





- Collections process

- Work in synergies with business planning on change management (product process changes etc.), top line/bottom line, cancellation & collection control

- Cancellations Control - Ensure onus on cancellations minimization

- Ensure optimum efficiency on Penal income

Required Qualifications and Experience

- Education qualification: MBA Marketing &
- Sales

- Should have 5-6 years+ of prior experience in relevant roles, preferably in financial services

- Must possess positive Insurance Product, analytical skills, communication and interpersonal skills

- Should be able to understand and identify patterns for projections on CE%

- Should be able to apply business sense on tele Sales &

- Insurance Field verticals

- Be familiar with Insurance products (Group / Retail Products)

Locations

- Job Level: GB03

- Job Title: Manager - Insurance Business, Insurance Distribution, Data, Analytics And BI

- Job Location Country: India

- State: MAHARASHTRA

- Region: West

- City: Pune

- Location Name: Pune Corporate Office - HO Tier Megapolis

📌 Manager - Insurance Business (India)
🏢 Bajaj FinServ
📍 India