Job Summary:

The Sr Director, IT Operations India Technology Center is a senior domain leader accountable for the operational governance, delivery excellence, and organizational development of T-Mobile's IT Operations capability at the Hyderabad site. This role leads multiple India-based sub-orgs including Infrastructure (cloud & platform, DB platforms, SRE, CI/CD delivery), Testing COE and Shared Services Technology. Reporting directly to the India Site Leader, this role ensures India-based IT Operations delivery is integrated into global planning, governance, and execution forums.

Main Responsibilities:
- Operational Leadership & Delivery Governance: Lead India-based IT Operations sub-orgs Global Hub/Conversions/Integration/SRE, Testing HR systems, and Finance Engineering functions. Own end-to-end delivery quality, service reliability, and operational performance across all sub-orgs. Serve as the primary India-side operational leader for these functions, ensuring transparent alignment on priorities, dependencies, and performance metrics with US counterparts.




- US Partnership & Stakeholder Governance: Function as the principal liaison between India-based IT Operations teams and US functional leaders. Participate in global governance forums, operational planning cycles, and delivery reviews. Drive cross-site accountability, resource alignment, and shared ownership of operational outcomes. Ensure Indias contributions are visible, measurable, and integrated into US-led planning and roadmaps.
- Talent Development & Org Scaling: Build and develop high-performing India IT Operations leadership and delivery teams. Directly lead people leaders; oversee the onboarding and integration of planned recent hires as the org scales. Create coaching frameworks, development plans, and performance partnerships that strengthen leadership depth and operational capability at every level.
- Operational Excellence & Standards: Implement and evolve operational best practices across IT servi

📌 Sr. Director IT Operations (Hyderabad)
🏢 TMUS Global Solutions
📍 Hyderabad