What Youll Be Doing (Position Summary):

The Service Quality and Continuous Improvement role will define and evolve the HR service experience by governing the service catalog and driving ongoing improvements. This role will ensure services are clear, reliable, and efficient while embedding a culture of continuous improvement across captive and MSP teams.

This role will work in a global, evolving environment where strong execution, collaboration, and continuous improvement are essential to delivering high-quality outcomes.

Work Setting:

At Brinks, we enable a work environment that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How Youll Succeed (Roles & Responsibilities):

Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment. You will:
- Maintain HR service catalog and service definitions.




- Lead continuous improvement initiatives using ticket data and feedback insights.
- Partner with HR Technology on automation and workflow optimization opportunities.
- Facilitate root-cause analysis and corrective-action tracking.
- Manage quality audits and track service KPIs across delivery channels.
- Deliver high-quality work aligned to defined standards, timelines, and service expectations.
- Collaborate with stakeholders across regions and functions to execute priorities effectively.
- Identify opportunities for process improvement and contribute to continuous improvement initiatives.
- Set priorities, manage workplans or team routines, and ensure commitments are delivered with quality and accountability.
- Coach, guide, or influence team members and partners to build capability, improve execution, and reinforce a service-oriented culture.

Experience:
- ~4+ years of relevant experience with demonstrated ownership of processes, services, projects, plat

📌 Service Quality or Catalog and Continuous Improvement (Hyderabad)
🏢 Brinks GSS, India
📍 Hyderabad