Job Description
Key Responsibilities:
nCoordinate installation, commissioning, preventive maintenance, and breakdown service activities
nSchedule and support field service engineers for timely customer response
nManage customer service requests and ensure prompt resolution
nCoordinate spare parts availability and service planning
nMonitor service KPIs, machine downtime, and customer satisfaction
nSupport AMC management, service reporting, and process improvements
nWhat We're Looking For:
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- Diploma/Degree in Mechanical, Electrical, or related Engineering disciplinen
- 5+ years of experience in service coordination within machine manufacturing, industrial equipment, or automation sectorsn
- Strong customer service, planning, and communication skillsn
- Experience with ERP/CRM systems and service management processesn
- Ability to manage multiple priorities in a quick-paced environmentn