Skills

- Product Strategy & Roadmap
- Define and execute product vision, roadmap, and KPIs for:
- B2C OTA website & mobile platforms
- B2B Agent/Distributor portals
- Corporate Travel Management System (TMC)
- Align product goals with business revenue, margin optimization, and scalability
- Prioritize features based on business impact, user feedback, and technical feasibility
- Drive automation to reduce manual operations and dependency

- B2C Platform Responsibilities

- Manage flight, hotel, holiday package, bus, visa & insurance Development modules
- Improve conversion rate, booking flow, search speed, and UX
- Own pricing logic, markups, offers, coupons, and energetic packaging
- Coordinate with UI/UX designers to ensure world-class user experience
- Work on SEO-friendly architecture, landing pages, and CMS integrations

- B2B Agent Platform Responsibilities

- Design agent-friendly dashboards with:
- Markups, credit limits, wallet system
- Agent hierarchy (Distributor → Agent → Sub-Agent)
- Booking reports, invoices, GST compliance
- Integrate multiple suppliers/APIs (Hotels, Flights, DMCs, Aggregators)
- Manage rate parity, supplier mapping, and inventory logic
- Enable self-service tools for agents (vouchers, cancellations, amendments)

- Corporate (TMC) Platform Responsibilities

- Build & manage Corporate Travel Booking Tools (CTBT)
- Implement:
- Company-wise travel policies
- Approval workflows
- Cost centers & employee hierarchy
- MIS & analytics dashboards
- Travel Expense Management System
- Integrate billing, invoicing, and credit cycles for corporates
- Support SLA tracking and account-wise customization

- Technology & System Management

- Translate business requirements into BRDs, PRDs, user stories & acceptance criteria
- Work closely with:
- Business Managers
- Business Analysis team
- Backend developers
- Frontend developers
- QA & DevOps teams
- Oversee API integrations (GDS, LCCs, hotel aggregators, payment gateways)




- Ensure system performance, security, uptime & scalability
- Manage staging → UAT → production releases

- Data, Analytics & Reporting

- Define product KPIs:
- Conversion rate
- Booking success ratio
- API response time
- Revenue per booking
- Drive analytics for:
- Funnel drop-offs
- Supplier performance
- Agent & corporate usage trends
- Use insights to improve product & revenue outcomes

- Stakeholder & Vendor Management

- Act as the single point of contact between:
- Business teams
- Operations
- Finance
- Technology
- Manage third-party tech vendors & API providers
- Coordinate with marketing for campaigns, offers & landing pages
- Support customer service teams with system enhancements

- Compliance, Security & Best Practices

- Ensure compliance with:
- GST & invoicing rules
- Data privacy & security norms
- Maintain audit trails for bookings, payments, and cancellations
- Drive documentation and SOP adherence

Role & Responsibilities
- Educational Qualification
- Bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline.
- MBA / PGDM in Product Management, Technology, Business, or Travel Management is an added advantage.

- Professional Experience

- 8-10 years of overall experience, with at least 5-8 years in Product Management / Product Ownership.
- Mandatory experience in Online Travel, OTA, Travel Technology, TMC, Airline, Hotel, Hospitality, or Travel Marketplace.
- Proven experience owning products from requirement discovery → product definition → development -UAT -launch - post-production enhancement.




- Experience managing B2C, B2B, B2B2C and/or Corporate Travel platforms is preferred.

- Travel Technology & Domain Knowledge

- Strong understanding of OTA architecture and online booking ecosystems.
- Hands-on understanding of travel booking flows across:
- Flights
- Hotels
- Holidays / Packages
- Activities / Experiences
- Transfers / Transport
- Bus / Rail, where applicable
- Good understanding of GDS, NDC, airline APIs, hotel APIs, aggregators and supplier connectivity.
- Knowledge of Amadeus, Sabre, Travelport/Galileo, TBO, Hotelbeds or similar platforms is an advantage.
- Understanding of PNR, ticketing, fare rules, cancellations, refunds, amendments, reissues, ancillaries and supplier reconciliation for flight products.
- Excellent communication with technical & non-technical stakeholders
- Experience with Project management tools like:
- JIRA / ClickUp / Asana/ Atlassian /GIT
- Postman / Swagger
- Google Analytics / Mixpanel
- Exposure to:
- Dynamic packaging
- Rate shopping engines

- Technical & API Skills

- Strong understanding of REST APIs, JSON/XML, API authentication, request/response structures, webhooks and third-party integrations.
- Ability to understand API documentation, data mapping, API workflows and integration dependencies.
- Working knowledge of Postman, Swagger/OpenAPI and API testing.
- Good understanding of microservices, databases, cloud architecture, caching and system integrations.
- Basic understanding of SQL for data validation, troubleshooting and product analytics.
- Ability to work closely with Engineering/Development teams on technical feasibility, architecture discussions and production issues.

Requirements

Key Behavioural Competencies

- Ownership mindset & execution-focused
- Strong process orientation
- Ability to handle pressure & multiple stakeholders
- Business-first thinking with tech depth
- Continuous improvement mindset

📌 IT Product Manager (Online Travel Technology) (Gurugram)
🏢 Ethics infotech
📍 Gurugram