Roles & Responsibilities
Provide technical support to international customers through email, chat, and voice channels.
Troubleshoot and resolve technical issues within defined SLAs.
Diagnose hardware, software, system, and connectivity-related issues.
Analyze customer-reported problems and provide appropriate technical solutions.
Escalate complex or unresolved issues to relevant technical teams.
Maintain accurate records of customer interactions, issues, and resolutions.
Follow troubleshooting procedures, knowledge-base articles, and support processes.
Coordinate with internal engineering and product teams to resolve technical issues.
Ensure a high level of customer satisfaction through professional and timely support.
Handle international customers across different time zones and maintain effective communication.




Participate in shift-based support as required.
Contribute to knowledge sharing and continuous improvement of support processes.

Candidate Requirements
1+ years of experience in International Technical Support / Technical Support / IT Support.
Solid troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Experience supporting international customers is preferred.
Positive understanding of hardware, software, networking, and operating systems.
Strong customer-service orientation.
Ability to work in rotational/night shifts as per business requirements.
Positive team-player skills.

📌 International Technical Support Bengaluru
🏢 Msys Softsol
📍 Bengaluru