Position: Customer Support executive – Inbound Voice (Banking)

Location: Pocharam, Hyderabad

Qualification: Graduation Mandatory

Experience: Freshers & Experienced Candidates

Employment Type: Full-Time

Position Summary

We are looking for Customer Care Specialists to handle inbound customer calls related to banking products and services. The role involves resolving customer queries, providing accurate information, troubleshooting issues, and ensuring a high level of customer satisfaction.

The candidate should have excellent communication skills and the ability to effectively handle both customer service and sales/cross-selling conversations.

Key Responsibilities

- Handle inbound customer calls related to banking products and services.
- Understand customer queries and provide accurate and appropriate solutions.
- Troubleshoot and resolve customer issues efficiently.
- Escalate unresolved issues to the concerned department when required.
- Complete customer transactions accurately and maintain proper documentation.
- Identify customer needs and cross-sell relevant banking products/services.
- Maintain professional telephone etiquette and ensure excellent customer experience.
- Follow quality and process guidelines during every customer interaction.

Eligibility & Education
- Graduation is mandatory.




- Candidates must have provisional graduation documents.
- No candidates awaiting graduation results.
- Intermediate/12th-pass candidates are not eligible.
- Candidates pursuing higher education are not eligible.
- B.Pharmacy students are not eligible.

Language Requirements
- Excellent verbal communication in English & Hindi.
- Knowledge of a regional language is preferred.

Required Skills
- SVAR Score: 50
- Excellent verbal communication skills.
- Solid telephone etiquette and active listening skills.
- Basic computer knowledge and familiarity with MS Office.
- Good numerical ability and logical reasoning.
- Strong decision-making and problem-solving skills.
- Customer-oriented approach with patience and empathy.
- Ability to handle customer service as well as sales/cross-selling conversations.

Working Details
- Working Days: 6 days a week
- Weekly Off: 1 rotational week off
- Work Mode: Work from Office
- Location: Pocharam, Hyderabad

Compensation

Freshers – Pocharam

- CTC: ₹15,000/month

Experienced Candidates

- CTC: ₹25,000/month

Transportation
- Two-way cab transportation provided
- OR
- Transport allowance: ₹2,000/month
- Daily transport allowance equivalent: ₹80/day, as applicable.

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Inbound Voice (Customer Support) (Hyderabad)
🏢 Axiona Health
📍 Hyderabad