Responsibilities
Contacting existing customers as well as prospective customers
Obtaining customer information and other relevant data
Asking questions to the customer and understanding their need
Resolving customer queries and issues related to the products and service
Handle inbound and outbound calls
Leverage Tele-calling to generate leads and conversions.
Work on LeadSquared CRM and telecalling tools like 3CX for day-to-day tasks.
Initiate outbound calls to existing users for lead generation for trial booking.
Conducted outbound calls to qualify leads, as well as followed up with reminder calls.
Conduct a CNA (customer need assessment) for every lead.

Requirements
Prior experience in Pre-Sales or Telecalling is preferred (min 6 months)
Transparent,



concise, and effective written and oral communication skills.
Empathy towards customers and understanding their needs.
Learning mindset and the right attitude to adapt in a quick-paced, performance-driven setting.
Ability to multitask and manage tasks effectively.
Ability to ask the right questions and qualify a customer's needs.
Understand the regional nuances of the designated market
Understanding the Sales metrics and numbers.
The candidate should be comfortable working rotational shifts if required.

📌 International Bpo Executive Bengaluru
🏢 Kadtech HR Solutions
📍 Bengaluru