We are looking for a motivated IT Support Engineer / Desktop Support Engineer to join our IT team. This is an excellent opportunity for freshers or candidates with 0–1 year of experience who want to build a career in IT Support and System Administration.

You will get hands-on exposure to Windows, macOS, Linux, networking, VPN, firewall, endpoint security, backups, and IT helpdesk operations.

Key Responsibilities
Provide onsite and remote IT support to employees.
Troubleshoot Windows, macOS, and Linux systems.
Install and configure laptops, desktops, software, printers, and peripherals.
Handle IT issues through the Helpdesk / Ticketing System and follow SLA timelines.
Assist with Windows ↔ macOS migrations and Time Machine data transfers.
Troubleshoot basic LAN, Wi-Fi, DNS, DHCP, TCP/IP, and VPN issues.
Assist with network cabling, crimping, and basic network setup.
Support FortiGate Firewall, Bitdefender, and VPN configurations.
Assist with Google Workspace, Outlook, Microsoft Teams, and email-related issues.
Support endpoint management using Zoho Endpoint Central.
Assist with backups, data recovery, employee onboarding/offboarding, and IT asset management.
Maintain IT documentation, SOPs, and troubleshooting records.

Skills & Qualifications




Degree/Diploma in IT, Computer Science, Computer Engineering, or related field.
Freshers are welcome to apply.
Basic knowledge of computer hardware and troubleshooting.
Basic understanding of networking concepts.
Good problem-solving and communication skills.
Robust willingness to learn and grow in IT infrastructure.
Internship or academic project experience in IT support/networking is an advantage.

Positive to Have Exposure to FortiGate, Zoho Endpoint Central, Bitdefender, Google Workspace, Linux, VPN, IT Helpdesk, or networking will be an added advantage.

Pay: ₹180,000.00 - ₹480,000.00 per year

Perks
Health insurance
Provident Fund

Application Question(s):
Do you have a Diploma/Degree in IT, Computer Science, Computer Engineering, or a related field?
Have you performed any computer troubleshooting, OS installation, software installation, or hardware setup?
Do you have basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting?
Have you worked on any academic project, internship, or personal project related to IT Support, Networking, or System Administration?

Work Location: In person

📌 It Support Engineer / Desktop Support Engineer – Fresher Ahmedabad
🏢 E2M Solutions
📍 Ahmedabad