Job DescriptionJob Description: Team Leader – BPO (Night Shift)

NCompany: Teleperformance

NDesignation: Team Leader

NShift: Complete Night Shift

NIndustry: BPO

NSalary upto - 7.5 LPA

nLocation: Ghansoli, Navi Mumbai

NKey Responsibilities

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- Handle and manage a team of Customer service Agent.
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- Drive performance on key KPIs: Quality, Productivity.
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- Control attrition through engagement and timely interventions.
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- Monitor and manage shrinkage (attendance, adherence, leaves).
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- Provide real-time support, coaching, and call monitoring.
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- Handle customer and process escalations effectively.
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- Ensure strict adherenceto SOPs, client guidelines, and company policies.
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- Prepare and share daily/weekly performance reports.
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- Coordinate with Quality, Training,



and Operations teams.
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nSkills Required

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- Strong team handling and leadership skills.
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- Valuable understanding of BPO metrics (Attrition, Shrinkage).
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- Excellent communicationand problem-solving skills.
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- Ability to work in a fast-paced night shift environment.
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nQualification & Experience

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- Graduate in any discipline.
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- 1–3 years of experienceas a Team Leader/Senior Associate in BPO.
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- Prior experience handling international clients preferred.
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nAPPLY NOW:

[email protected]

N9373791306

nHR MAMTA

📌 Hiring: Team Lead (Alibag)
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