Providing technical Support (phone, chat, email) for software / hardware issues, diagnosing problems, guiding users through fixes, documenting tickets, escalating complex cases, ensuring satisfaction, and maintaining system knowledge, focusing on remote troubleshooting of OS (Windows/Mac/Linux), applications, networks (LAN/WAN), VPNs, and printers for end-users.

Key requirements often include experience in Help Desk / Desktop Support, understanding of IT systems, solid communication, and ability to manage multiple issues with SLAs.

Key Responsibilities
Strong diagnostic and troubleshooting skills for hardware, software, and network-related issues
Proficiency in remote desktop applications, screen-sharing tools, and IT support software
In-depth knowledge of operating systems, including Windows, macOS, and Linux
Familiarity with IT service management (ITSM) frameworks and ticketing platforms
Solid understanding of networking protocols and concepts such as TCP/IP, DNS, VPNs, and firewalls
Excellent verbal and written communication skills for effective user support
High level of patience and empathy when dealing with non-technical users
Ability to work independently,



manage workload efficiently, and prioritize urgent issues
Experience documenting technical issues, solutions, and preventative measures

Key Requirements
Degree/diploma in Computer Science or equivalent as well as prior experience as a Remote support engineer
Possess a comprehensive understanding of the Windows, Linux, and Mac OS settings
You have an advanced understanding of IT setup, hardware, and software
You have an exceptional aptitude for identifying and prioritizing IT issues
You possess extensive knowledge of handling IT issues for clients
You have proficiency in tracking performance indicators and documenting processes.
You are able to provide critical application feedback to IT developers
You have excellent verbal and written communication abilities
Need to work with Night shifts(US Times)

Job Type: Full time

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits
Work from home

Shift availability:
Night Shift (Preferred)

Work Location: Hybrid remote in Chennai, Tamil Nadu

📌 Noc Engineer Remote Chennai
🏢 Phalgune Infotech
📍 Chennai