– CUSTOMER CARE & SITE SUPPORT Designation: Customer Care & Site Support Executive Key ResponsibilitiesHandle customer complaints and queries through phone, email and other communication channels . Register, track and follow up on complaints until resolution. Visit sites/stations to inspect prepaid smart meters and identify faults/issues .
Perform basic troubleshooting of meters, communication/SIM, display units and related issues. Coordinate with the technical team for repair, replacement and resolution of faulty meters . Provide customers with timely updates regarding complaint status.
Maintain records of complaints, site visits, meter faults and corrective actions. Prepare basic daily/weekly complaint and site visit reports . Coordinate with site representatives and project/technical teams.
Travel to different project sites as required.
Required
SkillsGood communication skills in Hindi and English . Basic computer knowledge, including MS Word, Excel and Email . Basic knowledge of electrical/electronic equipment preferred. Positive customer-handling and problem-solving skills. Willingness to travel for site visits. ITI/Diploma/Graduate preferred.
Primary Objective: To ensure prompt customer support and timely resolution of Prepaid Smart Meter-related complaints through effective communication, site inspection, troubleshooting and coordination.