Job DescriptionAssociate Director - Client Delivery
nLocation: Bangalore, India
nFunction: Client Delivery / Operations
nLevel: Associate Director
nScope: 400+ employees
nRole Overview
nWe are seeking an experienced Associate Director - Client Delivery to lead a large-scale client portfolio supporting a global leader in B2B qualified networking and digital marketing solutions.
nThis role has end-to-end accountability for a 400+ member organization delivering services across the customer and advertiser lifecycle, including Acquisition, Onboarding, Account Management, Retention/Renewals, and Advertising Operations.
nThe successful candidate will own business outcomes, drive operational excellence, build strong client partnerships, lead large teams, improve commercial performance, and identify opportunities for growth, transformation, and innovation.
nKey Responsibilities
nClient Delivery & Operational Excellence
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- Own delivery performance across SLAs, KPIs, quality, productivity, revenue, and customer outcomes.n
- Establish strong governance, forecasting,



performance management, and accountability frameworks.n
- Identify risks, conduct root-cause analysis, and drive sustainable improvements.n
- Standardize and scale best practices across teams and programs.n

nStrategic Client Leadership
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- Act as a trusted advisor to client stakeholders and senior leaders.n
- Translate client business priorities into operational strategies.n
- Lead executive reviews, planning discussions, and escalations.n
- Build confidence through proactive communication and predictable execution.n

nCommercial & Account Growth
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- Manage the commercial health of the engagement, including revenue, cost, productivity, and profitability.n
- Identify and mitigate risks impacting revenue or margins.n
- Support strategic planning, renewals, and expansion opportunities.n
- Develop business cases for transformation and growth initiatives.n

nSales, Customer

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